Delivery Terms & Conditions
For orders requested same day delivery, order have to be submitted before 12.00 noon (Malaysian Time – GMT+8.00).
For order received after 12.00 noon, it will be delivered the next working day but we will make all possible attempts to send on the same day if possible to meet your request, otherwise the order will be send on the next working day.
We are unable to guarantee delivery at a specific time, but we will try our best to accommodate your request.
Please note that orders received before 12.00 noon on weekdays and Saturdays will be delivered on the same day unless specified otherwise. Orders made after 12.00 noon on Saturday and on Sunday will be delivered on the following Monday (excluding holidays and festive seasons).
There will be no delivery on Sunday and Public Holiday, except for Valentine’s Day, Mother’s Day and Father’s Day.
To guarantee the availability of stocks for peak season delivery like Valentine's Day , Mother's Day & Father’s Day, please order at least 2 days in advance (in addition to Sundays, other festive seasons and public holidays).
Place your order earlier and we will try our best to meet your requested delivery date and time. In certain areas, due to unavailability of delivery service, delivery requested on Sunday or Public Holiday may be delivered "a day earlier" or "a day after" the requested date.
Important Information :
Before submitting your order, please ensure that all information entered during the order process are complete and free of error. (Information required e.g. recipient's name, delivery address, post code, contact number & delivery date).
Incomplete address, phone numbers, information of Sender and Receiver may delay the delivery. We reserve the right to reject a request for refund IF receiver refuse to accept flowers delivered without sender's name, sympathy flowers delivered after a funeral occasion and or receiver do not wish to accept flowers from the sender for some other reason. The flowers and or gifts are considered sold.
We will not be liable for any delay in orders due to incomplete information submitted by you.
Please check your email immediately after placing an order, you will receive an email of confirmation from us, which contains your order number as well as a summary of your order. If there is any changes to be made you may reply the email with the details of your order.
Specific Colours and Flowers May Not Always Be Available.
Please note that seasonal conditions may affect the supply of certain kind of flowers. Specific colours may not always be available. In some extreme cases, substitution may be necessary to fulfil your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers' sizes.
NOTE : If you couldn't find the area that you want the flowers or gifts to be delivered to or if you have any doubts about the delivery areas, please feel free to contact us via email or call us for more information.